Terms and Conditions

1. Description of Service

MyVoiceHub provides technical call analytics, metrics, and intelligence reporting based on Call Display Records (CDR).

• Analytics Only: The Platform provides data-driven insights. It does not provide legal, medical, financial, or professional advice.
• Sector Neutrality: While the Platform may be used by various industries, the responsibility for interpreting and applying the data in compliance with industry-specific regulations rests solely with the User.

2. User Accounts and Subscriptions

• Tiers: Access is granted based on the selected subscription plan (Core, Entry AI, or Architect AI). Features are limited to the scope of the purchased tier.
• Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Data Ownership and Usage

• User Data: You retain all rights to the raw Call Display Records provided to the Platform.
• Platform Intelligence: MyVoiceHub retains all rights to the proprietary algorithms, AI models, and interface used to generate insights and reports.
• Anonymized Metrics: We reserve the right to use de-identified, aggregated data to improve our analytics engine and benchmarking capabilities.

4. Data Retention and Deletion

• Retention Period: We store Call Display Records for a period of up to six (6) months.
• Systematic Purge: Data is automatically purged after this period. It is your responsibility to export any necessary records prior to the expiration of the retention window.

5. Third-Party Integrations and APIs

The Platform utilizes third-party APIs for advanced processing (such as AI transcription and sentiment analysis).

• Delegation: By using these features, you acknowledge that certain data segments will be processed by third-party providers.
• Independent Terms: These providers operate under their own service terms. MyVoiceHub is not responsible for the data handling practices or service interruptions of these external platforms.

6. Limitation of Liability

To the maximum extent permitted by law, MyVoiceHub shall not be liable for any indirect, incidental, or consequential damages arising from:

• Decisions made based on Platform analytics.
• Data loss or technical interruptions.
• Unauthorized access to data resulting from User negligence.

Total Liability: In no event shall our total liability exceed the amount paid by the User for the service in the six months preceding the claim.

7. Acceptable Use

Users may not:

• Use the Platform to violate any local, provincial, or federal laws.
• Attempt to reverse-engineer or "scrape" the Platform's proprietary logic.
• Utilize the Platform for the purpose of deceptive or malicious call monitoring.

8. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada. Any disputes shall be resolved in the courts of Ontario.

9. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms.