Operations Intelligence
Call Analytics pricing. Built for visibility.
Three tiers: from a free CDR baseline to full churn prediction. Start on Core at no cost and upgrade when your team needs more.
Core
Up to 15 tenants
- CDR reporting & call records
- Agent activity tracking
- Basic call metadata
- Live call volume dashboard
- 30-day data retention
Pro
Up to 30 tenants
- All Core features included
- Call recording with extended storage
- Sentiment analysis & real-time scoring
- Conversational tag tracking & trending
- Per-agent performance & CSAT metrics
- Web-based call playback
- 12-month data retention
Enterprise
Unlimited tenants
- All Pro features included
- People Relations Management (PRM)
- Predictive churn analysis & risk scoring
- AI coaching intelligence & auto-flagging
- Staff / customer interaction recommendations
- Custom reporting & data export
- Dedicated enterprise support & SLA
All plans include consultative onboarding.
Enterprise tier
Catch revenue risk before it becomes churn
PRM, sentiment shifts, and repeat contact patterns flag warning signals about two weeks before a customer cancels, leaving time for a managed save.
PRM correlation
Links interaction history to churn probability per account
Sentiment delta alerts
Flags accounts where tone has shifted negative over time
Repeat contact scoring
High repeat-contact rate is scored as a churn precursor
Intervention leads
Prioritised list of accounts for proactive outreach, updated daily
What's included
Platform capabilities across every plan
Live call volume dashboard
Inbound and outbound activity in a single real-time view across every number and queue you operate. Drill by hour, agent, department, or campaign.
Sentiment analysis & scoring
Sentiment scoring runs on every call. Positive outcomes, at-risk customers, and escalation signals are flagged the moment a conversation ends.
Conversational tag tracking
Assign tags to conversation themes like billing, upsells, or cancellation risk. The system counts, trends, and alerts on them automatically.
Engagement & CSAT metrics
Track returning callers, first-contact resolution, repeat issues, and per-agent CSAT scores from a single dashboard. Know your top performers and what drives their results.
Coaching intelligence & flagging
Flags calls with long silence gaps, high escalation rates, and low close rates. Supervisors see coaching opportunities before issues compound.
People Relations Management
PRM links sentiment shifts, repeat contact patterns, and interaction history to flag revenue risk about two weeks before a customer cancels.
Predictive churn analysis
Machine-scored churn probability on every account, updated as call behaviour shifts. Prioritised risk lists let your team focus retention effort where it matters most.
Extended data retention
Pro and Enterprise plans extend retention to 12 months and beyond. Recordings, CDR, and sentiment history stay available for compliance audits and trend analysis.
Ready to see your calls in a new light?
Talk to our team about how Call Analytics fits into your existing stack. Most deployments are live within a business day.