Law Firms Bill by the Minute. Every Call Counts.
Legal is one of the most call-dependent verticals an MSP or ITSP can serve — and one where communication gaps translate directly to lost revenue. Call Analytics, cloud fax, AI intake agents, and automated client SMS give your legal clients a complete stack they can actually bill against.
Call Analytics · Live Feed
Client Call · Inbound
Matter #4821 · Litigation
New Intake · Inbound
Unassigned · Family Law
Opposing Counsel
Matter #3170 · Contract
After-Hours · Voicemail
Unassigned · No response
Consultation · Outbound
Matter #4892 · IP Dispute
Simulated Log · Technical Meta Data Only
What You Deploy for Legal Clients
Four products from your MyVoiceHub stack — each mapped to the billing, intake, document, and client communication workflows law firms run every day.
Call Analytics
Billable Call Intelligence
Give your legal clients a live view of every call — duration, sentiment, matter attribution, and billing status — so they stop writing off time they actually worked.
- Matter-linked call duration tracking for accurate timekeeping
- Sentiment scoring across client consultations and opposing counsel calls
- Missed call and intake drop rate reporting by time of day
- Compliance call recording with retention policy controls
- Billable vs. unbilled call reconciliation before prebill review
Fax Service
Legal Document Fax
Replace aging fax machines at every firm location with cloud eFax — court filings, opposing counsel docs, and signed retainers delivered and logged digitally.
- Court filing and clerk document submission with delivery confirmation
- Opposing counsel correspondence with timestamped receipt logs
- Signed retainer agreement and client document return
- Multi-attorney office fax number management from a single portal
- HIPAA and privilege-aware document delivery audit trail
AI Agents
After-Hours Intake Agents
Prospective clients call multiple firms — the first to respond wins the matter. AI Agents handle after-hours intake, screen callers, and book consultations while attorneys sleep.
- After-hours new client intake with conflict-of-interest pre-screening
- Practice area triage routing to the correct attorney group
- Consultation appointment booking and calendar confirmation
- Urgent call escalation to on-call attorneys with full context
- Full intake transcript delivered before the first morning meeting
SMS Platform
Client & Deadline SMS
Reduce hearing no-shows, keep clients informed on case status, and send deadline reminders — without attorneys or assistants making manual phone calls.
- Hearing, deposition, and mediation appointment reminders
- Document ready and signature request notifications
- Case status updates with two-way reply for quick client confirmation
- Court deadline and filing due date alerts for attorneys and clients
- New client onboarding message sequences post-retainer signing
What Your Legal Clients Are Losing
Four recurring revenue and operational gaps across law firms — and the product from your stack that closes each one.
| Client Challenge | Your Solution |
|---|---|
crisis_alert Law firms lose billable time on every call that isn't timestamped to a matter — attorneys estimate durations, write off discrepancies, and routinely undercharge for consultation time that accurate call telemetry would have captured and defended. | Call Analytics — Matter-attributed call intelligence. Call Analytics logs every call with start time, duration, and sentiment data your clients can link to matter files. Billable time is documented before the attorney hangs up — not reconstructed at prebill. |
priority_high Legal teams still rely on physical fax machines for court filings and opposing counsel correspondence — hardware that jams on deadline days, provides no delivery confirmation, and can't be centrally managed across a multi-location firm. | Fax Service — Cloud eFax with legal-grade delivery logs. Fax Service replaces every machine across your client's firm with cloud eFax — documents delivered with timestamped digital receipts, managed from your MSP admin portal rather than a fax room. |
crisis_alert Prospective clients seeking representation call multiple firms simultaneously after hours — the first firm to respond wins the retainer. Legal clients lose high-value intake opportunities every evening to competitors who have better call handling in place. | AI Agents — AI intake agents for after-hours leads. AI Agents answer after-hours intake calls, collect matter information, pre-screen for conflicts, and book consultations — so your legal clients wake up to qualified prospects already scheduled rather than missed voicemails. |
bolt Hearing no-shows and missed deadlines damage firm credibility and waste attorney time — attorneys and assistants burn hours on manual phone call reminders that still get missed, with no confirmation trail when disputes arise. | SMS Platform — Automated hearing and deadline reminders. SMS Platform sends automated appointment reminders with two-way confirmation before every hearing, deposition, and deadline — reducing no-shows and creating a documented confirmation trail your clients can rely on. |
Add Legal to Your Stack.
Talk to a partner solutions architect — we'll map Call Analytics, Fax Service, and the rest to your legal client base and get you white-labeled and deployed.
- White-label deployment — your brand, your client portal.
- Call Analytics with matter-level detail your legal clients can bill against.
- Multi-firm admin panel to manage all legal accounts from one place.